Wednesday, August 20, 2014

Here's A DIY Hack To Get Back At Terrible Customer Service Reps


After several people used recorded phone calls to out customer service reps for bad behavior, it turns out using a microphone during your call might improve your chances of a decent customer experience. The trouble is, how do you do it?

You might think of the obvious option right off the bat: an app. The trouble is, a lot of apps that record cost money and are glitchy. Instead, we've pioneered a strategy for recording your calls that's simple, quiet and cheap.

(Here, we'd like to point out that laws around recording vary by state, so it's probably a good idea to check on the rules for wherever you live. We'd also advise getting the service rep's consent before you record, since you don't know where they're located.)

Yes it does help !

http://www.huffingtonpost.com/2014/08/20/recording-calls_n_5683118.html

Follow link to view full story...it's worth it !

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