Friday, July 8, 2011

Sprint Confirms Text-Message Problems | Gadget Lab | Wired.com

Sprint Confirms Text-Message Problems | Gadget Lab | Wired.com

A number of Sprint customers report difficulties receiving SMS text messages from cellular customers outside the Sprint network.

Beginning in late June, Sprint cellular customers started complaining of long delays in receiving SMS text messages — sometimes hours, sometimes days — while others said some of their texts did not arrive at all.

“We are aware of a text-messaging issue that is impacting a small percentage of incoming text messages,” wrote a Sprint representative in a statement provided to Wired.com. “We are working to resolve the issue as quickly as possible.”

The issues come at a bad time for Sprint, as the company is embroiled in a war with AT&T over the latter’s possible acquisition of T-Mobile. To remain competitive in a market dominated by telecommunications giants Verizon and AT&T, Sprint’s service has to be more reliable than ever.

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